FAQ

Frequently Asked Questions

About Tranquility Cremations

Tranquility Cremations provides a simple, direct cremation package, that you can arrange online. No funeral home visit is required. We promise a simple process, transparent prices, and exceptional care.

The team at Tranquility Cremations has over 30 years of experience in the funeral industry.

We provide a value-focused direct cremation package in Central Indiana.

What is direct cremation?

Direct cremation is a straightforward funeral option. Cremation typically occurs shortly after an individual's death, without a prior viewing or service.

Is a funeral or memorial service included?

Some families may hold a memorial or celebration of life service later. Tranquility’s direct cremation service lets you plan a personalized ceremony without the cost and time of a traditional funeral home.

How are your services so affordable?

We have devised a different business model, alternative to traditional funeral homes. By offering a simple process that can be arranged online, our overhead is greatly reduced. We don’t require expensive physical locations to provide a high-quality memorial experience.

Why we guarantee high quality service

We are a licensed funeral establishment in central Indiana. Our team comprises experienced funeral professionals, and we collaborate with partners who meet our high standards. We take great pride in offering exceptional care to the families we serve.

The areas we serve

We serve the central Indiana counties of Boone, Clinton, Hamilton, Howard, Marion, Tippecanoe and Tipton.

Who can be contacted for additional information?

Our care team is available 24 hours a day, 7 days a week by phone at 317-606-2069

At-need cremation (immediate or imminent need)

What do I do when a loved one dies?

It depends on several factors. Contact our Care Team for assistance.

Do I need a death certificate?

Certified copies of the death certificate are required by banks, government agencies, credit card and insurance companies, former employers and other organizations. We generally recommend ordering between 5-8 copies (we can do this for you – not everyone does

What is the final cost?

The final price you pay is based on your location and specific requirements. You will only pay for what you need, with no hidden costs, and there are no upselling practices. Our pricing model is very simple:

The base package price begins at $995.00

What is the due date for the payment?

Payment is required when arrangements are made, before bringing your loved one into our care.

How are the ashes returned?

We return your loved one’s ashes to any US postal address via USPS Priority Mail Express. In certain areas, you can opt for hand-delivery or personal collection.

Where can the ashes be returned to?

We can return your loved one’s ashes to any US postal address. If you’d like to have them sent abroad, our Care Team will be happy to advise. The laws on sending ashes to foreign countries vary.

How are the ashes packaged?

USPS Express Priority Mail: You will receive the ashes in a basic container. Also included in the mailing box is the disposition permit issued by the State. We follow strict USPS Guidelines to ensure safe shipping (via USPS Priority Mail Express, with signature required).
In-person collection: You’ll receive your loved one’s ashes in a simple plastic container.

How can I be certain that I get the correct ashes back?

We are committed to maintaining the utmost care and respect. From the moment your loved one is entrusted to us, they are properly identified and monitored. A metal disk with an ID number is assigned and stamped before cremation, ensuring the identification of individuals throughout the process.

When can I collect the ashes?

We will contact you after the cremation to schedule a time to collect your loved one’s ashes.

Pre-need cremation (planning for the future)

How do I know my money is safe?

We put your money into an insurance policy for safekeeping. We partner with Homesteaders, the largest preneed insurance company in the US. Only when you require our services is the money sent to Tulip. This means that if something were to happen to Tulip, your money is always safe.

What happens if I move?

If you move within our service area, you will continue to be covered by your Tranquility arrangements. If you move outside of our service area, we can transfer your Plan to another funeral home of your choosing. Just let us know if you move address.

How do I begin with Tranquility’s services?

Your family can contact our 24/7 Family Care Team, and we will assist with the next steps.

Can I transfer to another provider?

Yes. Your money is kept in an insurance policy and can be transferred at anytime. We can’t however guarantee that other providers will honor the value that we offer.

In the event that your policy does lapse and is not reinstated, we can’t guarantee that you will receive the same price for our services as when you initially purchased our prepaid plan.

Please contact Homesteaders at the previously provided phone number or email address for assistance with reinstatement inquiries.

How is the price calculated?

You have the choice to either pay the full amount upfront, or to split the payment over 36 months. Paying upfront costs the same each time. If you choose to split the payments over 36 months, the price will depend based on your age. It is ultimately more expensive to pay in installments due to greater costs in administering this type of plan.

What happens if I pass before I have paid off my payment plan?

If death was accidental, we cover your arrangements at no extra cost. If the cause of death was a natural cause/not an accident, then your family may be required to provide additional funds to cover the cost of our services. The level of additional funds required depends on how far into your payment plan you are.

If you pass within the first 6 months of the policy, then your family will pay the cost of our services minus what you have paid already. If you pass within 6 to 12 months of your policy commencement, your family will be responsible for covering half of the service costs. If you pass after month 13 but prior to paying off your plan in full, we will provide our services at no additional cost to your family.

When will my credit card be charged each month?

We’ll charge the card made during your initial purchase on the same date of each following month until all payments are completed.

What if my credit card on file expires?

You don’t have to worry about updating the card on file if it expires. We can still charge the account associate with the expired card, unless the card has been closed or reported stolen.